Claims Center


Claims Center | Voya Financial

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{{{cc_cnt_byc_streamlined_process.copy}}}

{{{cc_cnt_byc_tracker_text.copy}}} Progress Tracker

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Your claim was successfully submitted! {{else}}

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{{{ els.cc_cnt_ci_yes_next_steps_conf_description.copy }}} {{else}} {{#if els.flowaccident}} {{#if-condition claimType ‘==’ ‘Critical Illness / Specified Disease’}} {{else}}

Thank you for submitting your Accident claim. Your submission confirmation number is {{ confirmationId }}. Please download a copy of the completed form(s) for your records. {{/if-condition}} {{/if}} {{/if}} {{/if}} {{#if-condition claimType ‘==’ ‘Critical Illness / Specified Disease’}}

Thank you for submitting your Critical Illness/Specified Disease claim. Your submission confirmation number is {{ confirmationId }}. Please download a copy of the completed form(s) for your records. {{/if-condition }} {{#if lists}} {{#each lists}}

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{{{cc_cnt_form_upload_file_upload_info.copy}}} {{cc_btn_form_upload_select_files.copy}} {{cc_cnt_form_upload_file_type.copy}} {{cc_cnt_form_upload_file_type.help_text}} {{cc_cnt_form_upload_upload_progress.copy}}

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{{{page.heading.copy}}} {{#if page.headingmodalcopyid}} {{/if}} {{/if-condition}} {{/if}} {{#if page.heading.help}}

{{{page.heading.copy}}} {{/if}} {{#if-condition page.pageType ‘==’ ‘wellness_before_you_begin’}}

{{{cc_cnt_byc_streamlined_process.copy}}}

{{{cc_cnt_byc_tracker_text.copy}}} Progress Tracker

{{{cc_cnt_byc_step_one.copy}}}

{{{cc_cnt_byc_step_one_text.copy}}}

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{{{page.heading.copy}}} {{#if page.headingmodalcopyid}} {{/if}} {{/if}} {{#if page.heading.help}}

{{{page.heading.copy}}} {{/if}} {{#if page.initial}} {{#each page.questions}} {{#if question}} {{> checkbox }} {{/if}} {{/each}} {{#if form_actions}} {{> formStatus formGroup-class=’left’ }} {{/if}} {{else}} {{#if-condition page.group ‘==’ ‘cc_cnt_review_status_claim_search’}}

{{{../../breadcrumbs.checkStatusTitle.help_text}}} {{{../../breadcrumbs.checkStatusTitle.copy}}}
{{{../../breadcrumbs.checkStatusText.help_text}}} {{{../../breadcrumbs.checkStatusList.copy}}} {{/if-condition}} {{#if-condition page.group ‘==’ ‘cc_cnt_review_status_claim_not_found’}}

{{{../../breadcrumbs.checkStatusTitle.help_text}}} {{{../../breadcrumbs.checkStatusTitle.copy}}}
{{{../../breadcrumbs.checkStatusText.help_text}}} {{{../../breadcrumbs.checkStatusList.copy}}} {{/if-condition}} {{#if-condition page.group ‘==’ ‘cc_cnt_review_status_claim_locked’}}

{{{../../breadcrumbs.checkLockedList.copy}}} {{{../../breadcrumbs.checkLockedList.help_text}}} {{/if-condition}} {{#if-condition page.group ‘==’ ‘cc_cnt_review_status_claim_received’}}

{{{../../breadcrumbs.checkDetailsHeadingText.copy}}} {{#if-condition page.claimType ‘==’ ‘Accident’}} An {{else}} {{#if-condition page.claimType ‘==’ ‘Indemnity’}} A Hospital {{else}} A {{/if-condition}} {{/if-condition}} {{ page.claimType }} claim owned by {{page.receivedName}} has the following updates:

We received this claim by {{page.originationSource}} on {{page.receivedDate}}.

We are currently reviewing your claim. This step should be completed within {{page.slaDays}} business days. {{/if-condition}} {{#if-condition page.group ‘==’ ‘cc_cnt_review_status_claim_wellness_received’}}

{{{../../breadcrumbs.checkDetailsHeadingText.copy}}} {{#if-condition page.claimType ‘==’ ‘Accident’}} An {{else}} {{#if-condition page.claimType ‘==’ ‘Indemnity’}} A Hospital {{else}} A {{/if-condition}} {{/if-condition}} {{ page.claimType }} claim owned by {{page.receivedName}} {{{../../breadcrumbs.checkDetailsInfoNumber.help_text}}} {{ page.receivedDate}}.

{{{ page.receivedText }}} {{#if-condition page.claimType ‘==’ ‘Wellness’}} {{#if-condition page.originationSource ‘!=’ ‘CLAIMSCENTER’}}

{{{../../breadcrumbs.claimProcessingText.help_text}}}

{{{../../breadcrumbs.claimProcessingTextExtension.help_text}}} {{/if-condition}} {{/if-condition}}

{{{ page.reviewedText }}}
{{{../../breadcrumbs.reviewModalHeading.help_text}}}

{{/if-condition}} {{#if-condition page.group ‘==’ ‘cc_cnt_review_status_claim_approved’}}

{{{../../breadcrumbs.checkDetailsHeadingText.copy}}} {{#if-condition page.claimType ‘==’ ‘Accident’}} An {{else}} {{#if-condition page.claimType ‘==’ ‘Indemnity’}} A Hospital {{else}} A {{/if-condition}} {{/if-condition}} {{ page.claimType}} claim owned by {{page.receivedName}} {{{../../breadcrumbs.checkDetailsInfoNumber.help_text}}} {{ page.receivedDate}}.

{{{ page.receivedText }}} {{#if-condition page.claimType ‘==’ ‘Wellness’}} {{#if-condition page.originationSource ‘!=’ ‘CLAIMSCENTER’}}

{{{../../breadcrumbs.claimReceivedCompleteText.help_text}}} {{/if-condition}} {{/if-condition}}

{{{../../cc_cnt_review_status_completed.help_text}}}{{ page.reviewCompletionDate}}.

{{{ page.approvedText1 }}}

{{{ page.approvedText2 }}}

{{{../../cc_cnt_claim_approved_paid_intimation_text.help_text}}} {{/if-condition}} {{#if-condition page.group ‘==’ ‘cc_cnt_review_status_claim_paid’}}

{{{../../breadcrumbs.checkDetailsHeadingText.copy}}} {{#if-condition page.claimType ‘==’ ‘Accident’}} An {{else}} {{#if-condition page.claimType ‘==’ ‘Indemnity’}} A Hospital {{else}} A {{/if-condition}} {{/if-condition}} {{ page.claimType}} claim owned by {{page.receivedName}} {{{../../breadcrumbs.checkDetailsInfoNumber.help_text}}} {{ page.receivedDate}}.

{{{ page.receivedText }}} {{#if-condition page.claimType ‘==’ ‘Wellness’}} {{#if-condition page.originationSource ‘!=’ ‘CLAIMSCENTER’}}

{{{../../breadcrumbs.claimReceivedCompleteText.help_text}}} {{/if-condition}} {{/if-condition}}

{{{../../cc_cnt_review_status_completed.help_text}}}{{ page.reviewCompletionDate}}.

{{{ page.approvedText1 }}}

{{{ page.approvedText2 }}}

{{{ page.paidText }}} {{/if-condition}} {{#if-condition page.group ‘==’ ‘cc_cnt_review_status_claim_under_review’}}

{{{../../breadcrumbs.checkDetailsHeadingText.copy}}} {{#if-condition page.claimType ‘==’ ‘Accident’}} An {{else}} {{#if-condition page.claimType ‘==’ ‘Indemnity’}} A Hospital {{else}} A {{/if-condition}} {{/if-condition}} {{ page.claimType}} claim owned by {{page.receivedName}} {{{../../breadcrumbs.checkDetailsInfoNumber.help_text}}} {{ page.receivedDate}}.

{{{ page.receivedText }}} {{#if-condition page.claimType ‘==’ ‘Wellness’}} {{#if-condition page.originationSource ‘!=’ ‘CLAIMSCENTER’}}

{{{../../breadcrumbs.claimProcessingText.help_text}}}

{{{../../breadcrumbs.claimProcessingTextExtension.help_text}}} {{/if-condition}} {{/if-condition}}

{{{../../cc_cnt_review_status_completed.help_text}}} {{ page.reviewCompletionDate}}. We were not able to approve the claim for the following reasons: {{#each ../../page.issues}} {{#if issue.underReviewDate}} {{else}} {{/if}} ISSUE: {{{issue.name}}} {{#if issue.underReviewDate}} Under Review {{issue.underReviewDate}} {{/if}} {{#if-condition issue.resolveShow ‘===’ ‘true’}}

Details/Resolve Now > {{/if-condition}} {{/each}} {{/if-condition}} {{#if-condition page.group ‘==’ ‘cc_cnt_review_status_claim_denied’}}

{{{../../breadcrumbs.checkDetailsHeadingText.copy}}} {{#if-condition page.claimType ‘==’ ‘Accident’}} An {{else}} {{#if-condition page.claimType ‘==’ ‘Indemnity’}} A Hospital {{else}} A {{/if-condition}} {{/if-condition}} {{ page.claimType}} claim owned by {{page.receivedName}} {{{../../breadcrumbs.checkDetailsInfoNumber.help_text}}} {{ page.receivedDate}}.

{{{ page.receivedText }}} {{#if-condition page.claimType ‘==’ ‘Wellness’}} {{#if-condition page.originationSource ‘!=’ ‘CLAIMSCENTER’}}

{{{../../breadcrumbs.claimReceivedCompleteText.help_text}}} {{/if-condition}} {{/if-condition}}

{{{../../cc_cnt_review_status_completed.help_text}}} {{ page.reviewCompletionDate}}. We could not approve the claim for the following reasons: {{#each ../../page.issues}} ISSUE: {{{issue.name}}} {{#if-condition issue.resolveShow ‘===’ ‘true’}}

Details/Resolve Now > {{/if-condition}} {{/each}}

{{{../../cc_cnt_review_status_claim_denied_text.help_text}}}

{{{ page.deniedText }}} {{/if-condition}} {{#if-condition page.group ‘==’ ‘cc_cnt_review_status_multi_claim’}}

{{{../../breadcrumbs.checkDetailsHeadingText.copy}}} {{#if-condition page.claimType ‘==’ ‘Accident’}} An {{else}} {{#if-condition page.claimType ‘==’ ‘Indemnity’}} A Hospital {{else}} A {{/if-condition}} {{/if-condition}} {{ page.claimType }} claim under the policy of {{page.receivedName}} has the following updates: {{#each page.multiClaims}} {{bcNumber}} – Claim for {{receivedName}} {{claimStatus}} {{#if-condition group ‘==’ ‘cc_cnt_review_status_claim_approved’}}

{{{page.heading.copy}}} {{#if page.headingmodalcopyid}} {{/if}} {{/if}} {{#if page.heading.help}}

{{{page.heading.copy}}} {{/if}} {{#if page.pageDesc}}

{{{page.pageDesc}}} {{/if}} {{#if-condition page.pageSubType ‘==’ ‘beforeyoubegin’}}

Test1 test2 test3 test4 test5 test6 test7

test8 helpText

test9 10
info {{/if-condition}} {{#if page.initial}} {{#each page.questions}} {{#if question}} {{> checkbox }} {{/if}} {{/each}} {{#if form_actions}} {{> formActions formGroup-class=’left’ }} {{/if}} {{else}} {{#if page.pageSubType}} {{#if showRequired}}

{{{page.requiredFieldMsg}}} {{/if}} {{/if}} {{#each page.questions}} {{#if question}} {{#if question.pageType}} {{#if-condition question.pageType ‘==’ ‘flexbox-static’}} {{#each question.options}} {{#if-condition copyidForImage ‘==’ ‘cc_opt_claim_type_HSSA_img’}} {{#if claimdesc}} {{{claimdesc}}} {{/if}} Login {{else}} {{{copy}}} {{#if claimdesc}} {{{claimdesc}}}{{/if}} {{/if-condition}} {{/each}} {{#if question.contact_main}}

{{question.contact_main}} {{question.contact_help_txt}} {{#if question.meta.items}} {{#each question.meta.items}}

{{{copy}}} {{/each}} {{else}} {{/if}} {{/if}} {{else}} {{#if-condition question.pageType ‘==’ ‘flexbox-stacked’}} {{> formElements }} {{else}} {{#if-condition question.pageType ‘==’ ‘flexbox-wellness’}} {{> formElements }} {{else}} {{#if-condition question.pageType ‘==’ ‘flexbox’}} {{#if-condition question.key ‘==’ ‘show_all_claim_type’ }} {{#if-condition question.type ‘==’ ‘checkbox’ }} {{> checkbox }} {{/if-condition}} {{else}} {{#if-condition question.type ‘==’ ‘multichoice’ }} {{> checkbox }} {{else}} {{> radioBtn }} {{/if-condition}} {{/if-condition}} {{else}} {{> formElements }} {{/if-condition}} {{/if-condition}} {{/if-condition}} {{/if-condition}} {{else}} {{#if-condition question.key ‘==’ ‘product_type’ }} {{#each question.options}}

{{{copy}}}

{{{desc}}} {{/each}} {{else}} {{#each question.options}}

{{{copy}}}

{{{desc}}} {{/each}}

{{../../../../cc_opt_none_of_these.copy}}

{{{../../../../cc_opt_none_of_these_contact.copy}}}

{{{../../../../cc_opt_none_of_these_contact_assistance.copy}}} {{/if-condition}} {{/if}} {{#if-condition question.combineFields ‘==’ ‘end’}} {{/if-condition}} {{#if question.singleField}} {{/if}} {{/if}} {{/each}} {{/if}} {{#if groups}} {{#if form_actions}} {{> formActions this formGroup-class=’page-form-actions’}} {{/if}} {{else}} {{#if static_content}} {{#if form_actions}} {{> formActions this formGroup-class=’page-form-actions’}} {{/if}} {{else}} {{#if form_actions}} {{> formActions this formGroup-class=’page-form-actions’}} {{/if}} {{#if page.wellness}} {{else}} {{../../cc_cnt_start_claim_form_action_message.copy}} {{/if}} {{/if}} {{/if}} {{#if static_content}} {{else}} {{/if}} {{#if-condition page.headingcopyid ‘==’ ‘cc_qst_start_claim_claim_type’}} {{else}}

{{#if page.updateheader}} {{{cc_new_footer_text9.copy}}} {{else}} {{{cc_new_footer_text.copy}}} {{/if}}
{{#if page.updatecontact}} {{{cc_new_footer_text11.copy}}} {{{cc_new_footer_text3.copy}}} {{else}} {{#if page.updatelifeinscontact}} {{{cc_new_footer_text10.copy}}} {{{cc_new_footer_text3.copy}}} {{else}} {{#if page.updatewopcontact}} {{{cc_new_footer_text8.copy}}} {{{cc_new_footer_text3.copy}}} {{else}} {{#if page.enhancedflowfooter}} {{{cc_new_footer_text2.copy}}} {{/if}} {{/if}} {{/if}} {{/if}} {{{cc_new_footer_mail.copy}}}

{{{cc_new_footer_text4.copy}}}
{{{cc_new_footer_text5.copy}}} {{/if-condition}} {{#if page.disclosuretext}} {{page.disclosuretext}} {{/if}} ]]>

{{{page.heading.copy}}} {{#if page.headingmodalcopyid}} {{/if}} {{/if}} {{#if page.heading.help}}

{{{page.heading.copy}}} {{/if}} {{#if page.pageDesc}}

{{{page.pageDesc}}} {{/if}} {{#if page.initial}} {{#each page.questions}} {{#if question}} {{> checkbox }} {{/if}} {{/each}} {{#if form_actions}} {{> formActions formGroup-class=’left’ }} {{/if}} {{else}} {{#if page.groups}} {{#each page.groups}} {{nameCopy}} {{#if subgroups}} {{else}} {{#if targetPage}} {{../../../cc_cnt_review_edit.copy}} {{/if}} {{/if}} {{#if subgroups}} {{#each subgroups}}

{{nameCopy}} {{../../../../cc_cnt_review_edit.copy}} {{#each questions}} {{#if question}} {{> formElements }} {{/if}} {{/each}} {{/each}} {{else}} {{#each questions}} {{#if question}} {{> formElements }} {{/if}} {{/each}} {{/if}} {{/each}} {{else}} {{#if page.pageSubType}} {{#if showRequired}} {{{page.requiredFieldMsg}}} {{/if}} {{/if}} {{#each page.questions}} {{#if question}} {{#if-condition question.type ‘==’ ‘display’}}

{{#if-condition question.copyid ‘==’ ‘cc_cnt_screening_exam_allowed’}} {{/if-condition}}{{{question.copy}}} {{#if-condition question.copyid ‘==’ ‘cc_cnt_ci_claim_for’}} * {{/if-condition}} {{else}} {{#if-condition question.type ‘==’ ‘display_other’}}

{{question.copy}} {{else}} {{#if-condition question.type ‘==’ ‘removeLink’}} {{#if question.display}} {{question.copy}} {{/if}} {{else}} {{#if-condition question.key ‘==’ ‘additional_claimant’}} {{else}} {{#if-condition question.combineFields ‘==’ ‘start’}} {{/if-condition}} {{#if-condition question.combineFields ‘==’ ‘startCi’}} {{/if-condition}} {{#if-condition question.combineFields ‘==’ ‘cistart’}} {{/if-condition}} {{#if-condition question.combineFields ‘==’ ‘ci’}} {{/if-condition}} {{#if-condition question.combineFields ‘==’ ‘ciend’}} {{/if-condition}} {{#if question.singleField}} {{/if}} {{#if question.pageType}} {{#if-condition question.pageType ‘==’ ‘flexbox-stacked’}} {{#if-condition question.type ‘==’ ‘multichoice’}} {{../../../../../../../../../../../cc_cnt_select_all_that_apply.copy}} {{/if-condition}} {{> formElements }}

{{{../../../../../../../../../../breadcrumbs.claimHeading.copy}}} {{{../../../../../../../../../../breadcrumbs.claimDurationText.copy}}} {{{../../../../../../../../../../breadcrumbs.claimDurationText.help_text}}} {{{../../../../../../../../../../breadcrumbs.submitText.copy}}} {{{../../../../../../../../../../breadcrumbs.submitText.help_text}}} {{{../../../../../../../../../../breadcrumbs.submitList.copy}}} {{else}} {{#if-condition question.pageType ‘==’ ‘flexbox-wellness’}} {{#if-condition question.type ‘==’ ‘multichoice’}} {{../../../../../../../../../../cc_cnt_select_all_that_apply.copy}} {{/if-condition}} {{> formElements }} {{else}} {{#if-condition question.className ‘==’ ‘ci-nowrap-start’}} {{> formElements }} {{else}} {{#if-condition question.className ‘==’ ‘ci-nowrap’}} {{> formElements }} {{else}} {{#if-condition question.className ‘==’ ‘ci-nowrap-end’}} {{> formElements }} {{else}} {{#if-condition question.className ‘==’ ‘ci-nowrap-start-cancer’}} {{> formElements }} {{else}} {{> formElements }} {{/if-condition}} {{/if-condition}} {{/if-condition}} {{/if-condition}} {{/if-condition}} {{/if-condition}} {{/if}} {{#if-condition question.combineFields ‘==’ ‘end’}} {{/if-condition}} {{#if-condition question.combineFields ‘==’ ‘cistartend’}} {{/if-condition}} {{#if question.singleField}} {{/if}} {{/if-condition}} {{/if-condition}} {{/if-condition}} {{/if-condition}} {{/if}} {{/each}} {{/if}} {{/if}} {{#if groups}} {{#if form_actions}} {{> formActions this formGroup-class=’page-form-actions’}} {{/if}} {{else}} {{#if static_content}} {{#if page.hospitalview }} {{#if form_actions}} {{> formActions this formGroup-class=’page-form-actions’}} {{/if}} {{/if}} {{else}} {{#if page.policyholder }} {{{../../cc_cnt_start_claim_wellness_additional_claimant.copy}}} {{/if}} {{#if form_actions}} {{> formActions this formGroup-class=’page-form-actions’}} {{/if}} {{#if page.wellness}} {{else}} {{../../cc_cnt_start_claim_form_action_message.copy}} {{/if}} {{/if}} {{/if}} {{#if static_content}} {{else}} {{#if page.contact}}

{{#if page.updateheader}} {{{cc_new_footer_text9.copy}}} {{else}} {{{cc_new_footer_text.copy}}} {{/if}}
{{#if page.updatecontact}} {{{cc_new_footer_text11.copy}}} {{{cc_new_footer_mail.copy}}} {{else}} {{#if page.updatedisabilitycontact}} {{{cc_new_footer_text7.copy}}} {{{cc_new_footer_mail.copy}}} {{else}} {{#if page.updatewopcontact}} {{{cc_new_footer_text8.copy}}} {{{cc_new_footer_mail.copy}}} {{else}} {{#if page.updatelifeinscontact}} {{{cc_new_footer_text10.copy}}} {{{cc_new_footer_mail.copy}}} {{else}} {{{cc_new_footer_text2.copy}}} {{{cc_new_footer_mail.copy}}} {{/if}} {{/if}} {{/if}} {{/if}}

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{{{cc_new_footer_text5.copy}}} {{/if}} {{/if}} ]]>

{{{page.heading.copy}}} {{else}} {{#if-condition page.headingcopyid ‘==’ ‘cc_qst_wellness_contact_info’}}

{{{page.heading.copy}}} {{else}} {{#if-condition page.headingcopyid ‘==’ ‘cc_qst_wellness_contact_info_policyHolder’}}

{{{page.heading.copy}}} {{else}} {{#if-condition page.headingcopyid ‘==’ ‘cc_qst_upload_supporting_doc’}}

{{{page.heading.copy}}} {{else}}

{{{page.heading.copy}}} {{#if page.headingmodalcopyid}} {{/if}} {{/if-condition}} {{/if-condition}} {{/if-condition}} {{/if-condition}} {{/if}} {{#if page.heading.help}}

{{{page.heading.copy}}} {{/if}} {{#if page.pageDesc}}

{{{page.pageDesc}}} {{/if}} {{#if showRequired}} {{#if-condition page.headingcopyid ‘==’ ‘cc_qst_wellness_contact_info’}}

{{{page.requiredFieldMsg}}} {{/if-condition}} {{#if-condition page.headingcopyid ‘==’ ‘cc_qst_wellness_contact_info_policyHolder’}}

{{{page.requiredFieldMsg}}} {{/if-condition}} {{#if-condition page.headingcopyid ‘==’ ‘cc_qst_upload_supporting_doc’}}

{{{page.requiredFieldMsg}}} {{/if-condition}} {{/if}} {{#each page.questions}} {{#if question}} {{#if-condition question.type ‘==’ ‘display’}}

{{#if-condition question.key ‘==’ ‘ci_upload_rider_proof_of_injury’}} {{{question.copy}}} {{else}} {{#if-condition question.key ‘==’ ‘ci_upload_rider_copy_of_proof_of_injury’}} {{{question.copy}}}

– OR – {{else}} {{#if-condition question.key ‘==’ ‘upload_rider_copy_of_proof_of_injury’}} {{{question.copy}}} {{else}} {{#if-condition question.key ‘==’ ‘hospital_upload_rider_proof_of_injury’}} {{{question.copy}}} {{else}} {{#if-condition question.key ‘==’ ‘hospital_upload_rider_copy_of_proof_of_injury’}} {{{question.copy}}}

– OR – {{else}} {{{question.copy}}} {{/if-condition}} {{/if-condition}} {{/if-condition}} {{/if-condition}} {{/if-condition}} {{#if-condition question.key ‘==’ ‘cc_cnt_who_filing_clam’ }} {{/if-condition}} {{#if-condition question.key ‘==’ ‘ci_upload_rider_copy_of_proof_of_injury’}}

. Attending Physician’s Statement of Critical Illness/Specified Disease Form

This form must be completed, signed by the attending physician and submit with your claim. {{/if-condition}} {{#if-condition question.key ‘==’ ‘hospital_upload_rider_copy_of_proof_of_injury’}}

. Attending Physician’s Statement of Hospital Confinement Indemnity Form

This form indicates the number of days hospitalized, must be signed by the attending physician and submit with your claim. {{/if-condition}} {{else}} {{#if-condition question.type ‘==’ ‘upload’}} Drag & Drop your document(s) here. {filename} upload in progress… SELECT FILES

{{question.copy}} {{else}} {{#if-condition question.type ‘==’ ‘display_other’}}

{{question.copy}} {{else}} {{#if-condition question.type ‘==’ ‘removeLink’}} {{question.copy}} {{else}} {{#if-condition question.combineFields ‘==’ ‘start’}} {{/if-condition}} {{#if question.singleField}} {{/if}} {{> formElements }} {{#if-condition question.combineFields ‘==’ ‘end’}} {{/if-condition}} {{#if question.singleField}} {{/if}} {{/if-condition}} {{/if-condition}} {{/if-condition}} {{/if}} {{/each}} ]]>

Your current data will be lost Go Back Return to in-progess form ]]>

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  • {{copy}} {{/each}} ]]>
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  • {{copy}} {{/each}} ]]>
  • {{#if heading.help_text}} {{{heading.help_text}}} {{/if}} {{{content}}} ]]> {{actions.closeBtn.copy}}{{/if}} {{heading.copy}} {{#if msg.copyMsg}}

    {{{msg.copyMsg}}} {{/if}}

    {{{msg.copy}}} {{#if submsg}}

    {{submsg.copy}}{{/if}} {{#if msg.realClaimUrl}}

    {{{msg.realClaimUrl}}} https://claimscenter.voya.com/static/claimscenter/{{/if}} {{#if actions.close}}{{actions.close.copy}}{{/if}} {{#if actions.continue}}{{actions.continue.copy}}{{/if}} ]]>

    {{els.cc_cnt_start_claim_next_step_select_form_heading.copy}} {{els.cc_cnt_start_claim_next_step_select_form_heading.error_text}} {{#each lists}} {{#if distTitle}} {{distTitle}} {{else}} {{title}} {{/if}}

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    • Form #{{id}} {{/each}} {{/each}} {{!– COMPOSE MESSAGE –}} {{els.cc_cnt_start_claim_next_step_dist_form_title.copy}} {{els.cc_cnt_start_claim_next_step_dist_form_title.help_text}} {{!– Recipients Section –}} {{#if additional}} {{/if}} {{els.cc_cnt_start_claim_next_step_dist_form_to.copy}}: {{els.cc_cnt_start_claim_next_step_dist_form_to.error_text}} {{els.cc_cnt_start_claim_next_step_dist_form_email.copy}}: {{els.cc_cnt_start_claim_next_step_dist_form_email.error_text}} {{els.cc_cnt_start_claim_next_step_dist_form_add_recipient.copy}} {{!– Message Section –}} {{{els.cc_cnt_start_claim_next_step_dist_form_message_heading.copy}}} {{els.cc_cnt_start_claim_next_step_dist_form_message.copy}} {{!– BUTTONS –}} ]]>

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    Claim Resolution

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    {{{issueData.resolution}}} {{#if-condition issueData.resolutionType ‘==’ ‘Free Text’}} {{/if-condition}} {{#if-condition issueData.resolutionType ‘==’ ‘Date’}} {{/if-condition}} {{#if-condition issueData.resolutionType ‘==’ ‘List’}} {{#each issueData.listOptions}} {{{listOption.optionDesc}}} {{/each}} {{/if-condition}} {{!– BUTTONS –}} ]]>

    {{{question.copy}}}{{#if ../required }}*{{/if}} {{#if question.errorCopy }} {{#if-condition question.copyid ‘==’ ‘cc_opt_esignature_agree_authorization_and_acknowledgment’}} {{ question.errorCopy }} {{else}} {{#if-condition question.copyid ‘==’ ‘cc_opt_esignature_agree_fraud_warnings’}} {{ question.errorCopy }} {{else}} {{ question.errorCopy }} {{/if-condition}} {{/if-condition}} {{/if}} {{/if}} ]]> ]]> {{#if question.valuepattern }} {{/if}} {{#if question.employerHelpModalId}} {{question.employerHelpModalId}} {{/if}} {{#if question.simplehelpmodalcopyid}} {{/if}} {{#if-condition question.pagetypedisplay ‘==’ ‘flexbox-wellness’}} {{{question.copy}}}{{#if required }}*{{/if}} {{/if-condition}} {{#if-condition question.pagetypedisplay ‘==’ ‘status’}} {{{question.copy}}}{{#if required }}*{{/if}} {{/if-condition}} {{#if question.errorCopy }} {{ question.errorCopy }} {{/if}} {{#if question.hidden}} {{/if}} ]]> {{question.employerHelpModalId}} {{/if}} {{question.modalcopy}} {{#if question.errorCopy }} {{ question.errorCopy }} {{/if}} {{!– For Singlechoicealtmodel (Options that on select open more questions) –}} {{#if-condition question.type ‘==’ ‘singlechoicealtmodal’}} {{#each question.options }} {{!– Look through each option for questions property –}} {{#if altquestion question=altquestion}}

    {{{altquestion.msgCopy}}} {{!– Select List –}} {{~#if-condition question.input_type ‘==’ ‘select’}} {{> selectList question=altquestion }} {{~/if-condition~}} {{!– Checkbox –}} {{~#if-condition altquestion.input_type ‘==’ ‘checkbox’}} {{> checkbox question=altquestion}} {{~/if-condition~}} {{!– Radio Button –}} {{~#if-condition altquestion.input_type ‘==’ ‘radio’}} {{> radioBtn question=altquestion}} {{~/if-condition~}} {{!– RadioX Button –}} {{~#if-condition altquestion.type ‘==’ ‘radiox’~}} {{> radioBtnX }} {{~/if-condition~}} {{~#if-condition altquestion.type ‘==’ ‘autopopulatecheckbox’~}} {{!– Auto Complete Checkbox –}} {{> autoCheckbox question=altquestion}} {{~/if-condition~}} {{!– Input Text –}} {{~#if-condition altquestion.type ‘==’ ‘textbox’~}} {{> inputText question=altquestion }} {{~/if-condition~}} {{!– Input Masked Text –}} {{~#if-condition altquestion.type ‘==’ ‘maskedtextbox’~}} {{> maskedTextBox question=altquestion }} {{~/if-condition~}} {{!– Input Text Area –}} {{~#if-condition altquestion.type ‘==’ ‘textarea’~}} {{> textArea question=altquestion }} {{~/if-condition~}} {{~#if-condition altquestion.type ‘==’ ‘scrollcontent’~}} {{!– Scroll Content (Terms and Conditions, etc) –}} {{> scrollContent question=altquestion }} {{~/if-condition~}} {{/if}} {{/each}} {{/if-condition}} ]]>

    {{{question.copy}}} ]]> {{{question.copy}}} {{/if-condition}}

    {{{question.help_text}}} {{/if}} ]]>

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