Coronavirus (COVID-19) Financial Difficulty

If COVID-19 is impacting your finances, we want to help.

Caring for members is our mission. That’s especially true when challenges arise.

Eligible members can get financial assistance during the coronavirus pandemic.

We understand you may be facing financial difficulties because of COVID-19.

We’re offering several forms of assistance.

USAA Auto and Property Insurance

Policy cancellations for non-payment have resumed, except in states where non-payment cancellations are prohibited. If you’ve fallen behind on your premiums, we can help. Call us at 800-531-USAA (8722) to make payment arrangements or visit the payment center.


Special payment assistance programs are available for eligible members on credit cards, consumer loans, mortgages and home equity line of credit. We are also providing specific assistance for deposit accounts.

We’re continuing to provide full access to Economic Impact Payments for deposit account holders in good standing, even if those accounts have a negative balance.

In addition, we’ll waive the limit on transfers and withdrawals from savings accounts and won’t charge excessive savings account withdrawal fees, effective April 23, 2020.

Life and Health Insurance

For those experiencing a financial hardship due to COVID-19, please call us at 800-531-8068 to discuss your options.


As a reminder, certain annuities owned for at least one year allow you to withdraw up to 10% of the accumulated value per year without paying a surrender charge.

Call Us to Discuss Your Options

Use our online financial resources any time.

Members can rely on our mobile appSee note1 and for easy, round-the-clock access to accounts and free online calculators. More than 90% of financial transactions with USAA are self-serve and can be completed without leaving home or having to call. We encourage members to use digital tools for non-urgent matters so our representatives can focus on questions and complex member transactions.

You can also view tips to protect your financial wellness during the COVID-19 pandemic.


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