USPS Priority Mail automatically covers packages that are damaged or lost up to a value of $50 for all eBay sellers.
Top Rated sellers, as well as sellers with at least 300 transactions during the previous month, will receive $100 of insurance coverage with each USPS Priority Mail purchased using eBay labels.
Additionally, UPS and FedEx automatically cover packages that are damaged or lost up to a value of $100. If your item has a higher value than that, you should consider purchasing additional coverage. You’ll find more information on additional coverage with UPS and FedEx below.
On eBay, we offer ShipCover insurance when you buy and print USPS labels on our site. Items shipped to most countries can be covered, although there are some exclusions. You’ll find a full list of countries and items that aren’t included in the Frequently Asked Questions section of our ShipCover page – opens in new window or tab. ShipCover is not available through FedEx or UPS, but you can add extra coverage with either carrier if you choose to.
It’s important to note that we offer ShipCover insurance through Parcel Insurance Plan (PIP), which is underwritten by Interstate Fire and Casualty Company, a subsidiary of Allianz Global Risks US Insurance Company.
Countries where ShipCover will not insure shipments
The following countries are excluded from ShipCover insurance:
- Cote D’Ivoire (Ivory Coast)
- North Korea
- Russian Federation
- Syrian Arab Republic
Please note that this list is subject to change.
Items excluded from ShipCover
The following items are excluded from ShipCover insurance:
- Loose diamonds or stones
- Evidences of debt
- Traveler’s checks
- Money orders
- Gift certificates
- Calling cards
- Lottery tickets
- Admission tickets
- Any other negotiable documents
- Plasma televisions or monitors
Please note that this list is subject to change.
ShipCover insurance is not available for items shipped using the eBay Global Shipping Program. You can purchase insurance through your preferred carrier to cover shipment to the domestic shipping center. Any claims related to the international leg of the delivery are handled by the Global Shipping Program – opens in new window or tab.
If you ship to another country and use USPS Priority Mail Express International, you’ll automatically be covered for items up to $200.
Adding ShipCover insurance to your packages
ShipCover insurance starts at $1.70 per $100 of coverage for domestic shipping, and $2.83 per $100 of coverage for international shipping. You can buy up to $1,000 of coverage.To see a full list of rates go to our ShipCover page – opens in new window or tab.
Here’s how to add ShipCover:
- Go to your Sold items – opens in new window or tab in My eBay or your Orders awaiting shipment – opens in new window or tab in Seller Hub.
- Choose the item you’d like to ship and select Print shipping label.
- In the Delivery options section, select Add insurance.
- Select ShipCover Insurance and, if it isn’t prefilled, enter the amount of coverage you need, then select Add. The shipping cost section of the page shows the insurance cost.
- Read the terms of coverage, and select the check box to indicate that you agree.
- Select Pay and print.
You’ll receive an email confirming that your shipment is insured, along with your insurance policy number.
Filing a ShipCover claim
We’ve partnered with Parcel Insurance Plan (PIP) to process ShipCover insurance claims. Here’s how to file your claim:
- Go to Shipping labels – opens in new window or tab in My eBay or Seller Hub.
- Find the shipping label for the item and select Create claim under More actions.
- Fill out the claim form.
You’ll receive an email confirmation about your claim, including the policy number, claim amount, and claim number.
With ShipCover claims, keep in mind:
- You’ll need to wait at least 7 days after the date the transaction ends to file a claim for a damaged item.
- You’ll need to wait at least 30 days after the estimated delivery date to file a claim for a lost item.
- If you shipped multiple items but only one arrived damaged, you may only file a claim for that one item.
What happens after you file a ShipCover claim
If the buyer reports they didn’t receive the item or opens a return request because the item was damaged in shipping, we use that information to verify your claim.
However, if the buyer doesn’t report an issue, they may need to verify your claim by responding to an email from Parcel Insurance Plan (PIP). If the buyer doesn’t respond within 15 days, PIP sends you a reminder to get in touch with the buyer and ask them to confirm the claim.
Please contact Parcel Insurance Plan (PIP) – opens in new window or tab if you don’t hear from them within 3 weeks of filing your claim.
Viewing your ShipCover claim status
Here’s how you can check the status of your claim:
- Go to your Sold items – opens in new window or tab in My eBay or to your Orders – opens in new window or tab in Seller Hub.
- Select View order details next to the item.
- Select View claim status.
Additional cover with UPS and FedEx
Filing a UPS claim
If you purchased your UPS label through eBay, the maximum liability coverage for shipments is up to $999 in value. Items that are worth $999 or less can be claimed if something goes wrong with your delivery. Here’s how:
If your parcel is lost or missing:
- Download and and fill out the Loss Claim Form.
- Email the completed Loss Claim Form to email@example.com with the subject line “Customized eBay Claims Support”.
Once you submit your claim, an investigation will be conducted by UPS to try to locate the package. If the investigation is unsuccessful, you’ll receive notification with next steps to file for payment.
If your parcel is damaged:
- Download and fill out the Damage Claim Form.
- Email the completed Damage Claim Form to firstname.lastname@example.org with the subject line “Customized eBay Claims Support”.
- Once you submit your claim, a damage inspection will be conducted by UPS. If the result of the inspection determines the carrier is at fault, you’ll receive notification with next steps to file for payment.
For all damage claims, the damaged item, packaging, and all contents must be retained until the claim is resolved.
If you didn’t purchase your UPS label through eBay, you’ll need to file a claim with UPS – opens in new window or tab directly.
Loss and Damage Claims are subject to the UPS Tariff/Terms and Conditions of Service – opens in new window or tab in effect at the time of shipping.
Filing a FedEx claim
You can add declared value coverage with FedEx by paying an additional fee. If you print FedEx labels on eBay, simply enter the value of the package that you’re sending (you can’t enter an amount larger than the order total), and the declared value fees are determined for you. If something goes wrong with your delivery, you’ll need to file a claim with FedEx – opens in new window or tab directly.
Insurance is not available through FedEx SmartPost. However, if you used FedEx SmartPost and your package is damaged or lost from the time it’s first scanned by FedEx until it’s delivered to a USPS facility, FedEx SmartPost is responsible for a maximum replacement value of up to $100 plus transportation costs.