State Farm Insurance Company

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.MuiGrid-grid-lg-6-111 { flex-grow: 0; max-width: 50%; flex-basis: 50%; } .MuiGrid-grid-lg-7-112 { flex-grow: 0; max-width: 58.333333%; flex-basis: 58.333333%; } .MuiGrid-grid-lg-8-113 { flex-grow: 0; max-width: 66.666667%; flex-basis: 66.666667%; } .MuiGrid-grid-lg-9-114 { flex-grow: 0; max-width: 75%; flex-basis: 75%; } .MuiGrid-grid-lg-10-115 { flex-grow: 0; max-width: 83.333333%; flex-basis: 83.333333%; } .MuiGrid-grid-lg-11-116 { flex-grow: 0; max-width: 91.666667%; flex-basis: 91.666667%; } .MuiGrid-grid-lg-12-117 { flex-grow: 0; max-width: 100%; flex-basis: 100%; } } @media (min-width:1440px) { .MuiGrid-grid-xl-auto-118 { flex-grow: 0; max-width: none; flex-basis: auto; } .MuiGrid-grid-xl-true-119 { flex-grow: 1; max-width: 100%; flex-basis: 0; } .MuiGrid-grid-xl-1-120 { flex-grow: 0; max-width: 8.333333%; flex-basis: 8.333333%; } .MuiGrid-grid-xl-2-121 { flex-grow: 0; max-width: 16.666667%; flex-basis: 16.666667%; } .MuiGrid-grid-xl-3-122 { flex-grow: 0; max-width: 25%; flex-basis: 25%; } .MuiGrid-grid-xl-4-123 { flex-grow: 0; max-width: 33.333333%; flex-basis: 33.333333%; } .MuiGrid-grid-xl-5-124 { flex-grow: 0; max-width: 41.666667%; flex-basis: 41.666667%; } .MuiGrid-grid-xl-6-125 { flex-grow: 0; max-width: 50%; flex-basis: 50%; } .MuiGrid-grid-xl-7-126 { flex-grow: 0; max-width: 58.333333%; flex-basis: 58.333333%; } .MuiGrid-grid-xl-8-127 { flex-grow: 0; max-width: 66.666667%; flex-basis: 66.666667%; } .MuiGrid-grid-xl-9-128 { flex-grow: 0; max-width: 75%; flex-basis: 75%; } .MuiGrid-grid-xl-10-129 { flex-grow: 0; max-width: 83.333333%; flex-basis: 83.333333%; } .MuiGrid-grid-xl-11-130 { flex-grow: 0; max-width: 91.666667%; flex-basis: 91.666667%; } .MuiGrid-grid-xl-12-131 { flex-grow: 0; max-width: 100%; flex-basis: 100%; } } .MuiPaper-root { color: rgba(0, 0, 0, 0.87); position: relative; transition: box-shadow 300ms cubic-bezier(0.4, 0, 0.2, 1) 0ms; background-color: #fff; } .MuiPaper-rounded { border-radius: 0; } .MuiPaper-outlined { border: 1px solid rgba(0, 0, 0, 0.12); } .MuiPaper-elevation0 { box-shadow: none; } .MuiPaper-elevation1 { box-shadow: 0 2px 4px rgba(0, 0, 0, 0.1); } .MuiPaper-elevation2 { box-shadow: 0 2px 4px rgba(0, 0, 0, 0.1); } .MuiPaper-elevation3 { box-shadow: 0px 3px 3px -2px rgba(0,0,0,0.2),0px 3px 4px 0px rgba(0,0,0,0.14),0px 1px 8px 0px rgba(0,0,0,0.12); } .MuiPaper-elevation4 { box-shadow: 0px 2px 4px -1px rgba(0,0,0,0.2),0px 4px 5px 0px rgba(0,0,0,0.14),0px 1px 10px 0px rgba(0,0,0,0.12); } .MuiPaper-elevation5 { box-shadow: 0px 3px 5px -1px rgba(0,0,0,0.2),0px 5px 8px 0px rgba(0,0,0,0.14),0px 1px 14px 0px rgba(0,0,0,0.12); } .MuiPaper-elevation6 { box-shadow: 0px 3px 5px -1px rgba(0,0,0,0.2),0px 6px 10px 0px rgba(0,0,0,0.14),0px 1px 18px 0px rgba(0,0,0,0.12); } .MuiPaper-elevation7 { box-shadow: 0px 4px 5px -2px rgba(0,0,0,0.2),0px 7px 10px 1px rgba(0,0,0,0.14),0px 2px 16px 1px rgba(0,0,0,0.12); } .MuiPaper-elevation8 { box-shadow: 0px 5px 5px -3px rgba(0,0,0,0.2),0px 8px 10px 1px rgba(0,0,0,0.14),0px 3px 14px 2px rgba(0,0,0,0.12); } .MuiPaper-elevation9 { box-shadow: 0px 5px 6px -3px rgba(0,0,0,0.2),0px 9px 12px 1px rgba(0,0,0,0.14),0px 3px 16px 2px rgba(0,0,0,0.12); } .MuiPaper-elevation10 { box-shadow: 0px 6px 6px -3px rgba(0,0,0,0.2),0px 10px 14px 1px rgba(0,0,0,0.14),0px 4px 18px 3px rgba(0,0,0,0.12); } .MuiPaper-elevation11 { box-shadow: 0px 6px 7px -4px rgba(0,0,0,0.2),0px 11px 15px 1px rgba(0,0,0,0.14),0px 4px 20px 3px rgba(0,0,0,0.12); } .MuiPaper-elevation12 { box-shadow: 0px 7px 8px -4px rgba(0,0,0,0.2),0px 12px 17px 2px rgba(0,0,0,0.14),0px 5px 22px 4px rgba(0,0,0,0.12); } .MuiPaper-elevation13 { box-shadow: 0px 7px 8px -4px rgba(0,0,0,0.2),0px 13px 19px 2px rgba(0,0,0,0.14),0px 5px 24px 4px rgba(0,0,0,0.12); } .MuiPaper-elevation14 { box-shadow: 0px 7px 9px -4px rgba(0,0,0,0.2),0px 14px 21px 2px rgba(0,0,0,0.14),0px 5px 26px 4px rgba(0,0,0,0.12); } .MuiPaper-elevation15 { box-shadow: 0px 8px 9px -5px rgba(0,0,0,0.2),0px 15px 22px 2px rgba(0,0,0,0.14),0px 6px 28px 5px rgba(0,0,0,0.12); } .MuiPaper-elevation16 { box-shadow: 0px 8px 10px -5px rgba(0,0,0,0.2),0px 16px 24px 2px rgba(0,0,0,0.14),0px 6px 30px 5px rgba(0,0,0,0.12); } .MuiPaper-elevation17 { box-shadow: 0px 8px 11px -5px rgba(0,0,0,0.2),0px 17px 26px 2px rgba(0,0,0,0.14),0px 6px 32px 5px rgba(0,0,0,0.12); } .MuiPaper-elevation18 { box-shadow: 0px 9px 11px -5px rgba(0,0,0,0.2),0px 18px 28px 2px rgba(0,0,0,0.14),0px 7px 34px 6px rgba(0,0,0,0.12); } .MuiPaper-elevation19 { box-shadow: 0px 9px 12px -6px rgba(0,0,0,0.2),0px 19px 29px 2px rgba(0,0,0,0.14),0px 7px 36px 6px rgba(0,0,0,0.12); } .MuiPaper-elevation20 { box-shadow: 0px 10px 13px -6px rgba(0,0,0,0.2),0px 20px 31px 3px rgba(0,0,0,0.14),0px 8px 38px 7px rgba(0,0,0,0.12); } .MuiPaper-elevation21 { box-shadow: 0px 10px 13px -6px rgba(0,0,0,0.2),0px 21px 33px 3px rgba(0,0,0,0.14),0px 8px 40px 7px rgba(0,0,0,0.12); } .MuiPaper-elevation22 { box-shadow: 0px 10px 14px -6px rgba(0,0,0,0.2),0px 22px 35px 3px rgba(0,0,0,0.14),0px 8px 42px 7px rgba(0,0,0,0.12); } .MuiPaper-elevation23 { box-shadow: 0px 11px 14px -7px rgba(0,0,0,0.2),0px 23px 36px 3px rgba(0,0,0,0.14),0px 9px 44px 8px rgba(0,0,0,0.12); } .MuiPaper-elevation24 { box-shadow: 0px 11px 15px -7px rgba(0,0,0,0.2),0px 24px 38px 3px rgba(0,0,0,0.14),0px 9px 46px 8px rgba(0,0,0,0.12); } .MuiCard-root { overflow: visible; } .MuiCardContent-root { padding: 16px; padding-top: 24px; padding-bottom: 24px; } .MuiCardContent-root:last-child { padding-bottom: 24px; } .MuiTypography-root { margin: 0; } .MuiTypography-body2 { font-size: 16px; font-family: proxima-nova, Helvetica, Arial, sans-serif; font-weight: 400; line-height: 1.2; } .MuiTypography-body1 { font-size: 16px; font-family: proxima-nova, Helvetica, Arial, sans-serif; font-weight: 400; line-height: 1.4; } .MuiTypography-caption { font-size: 0.8571428571428571rem; font-family: proxima-nova, Helvetica, Arial, sans-serif; font-weight: 400; line-height: 1.66; } .MuiTypography-button { font-size: 16px; font-family: proxima-nova, Helvetica, Arial, sans-serif; font-weight: 700; line-height: 1.75; text-transform: none; } .MuiTypography-h1 { font-size: 6.857142857142857rem; font-family: proxima-nova, Helvetica, Arial, sans-serif; font-weight: 300; line-height: 1.167; } .MuiTypography-h2 { color: #005a78; font-size: 40px; font-family: proxima-nova, Helvetica, Arial, sans-serif; font-weight: bold; line-height: 1.2; } .MuiTypography-h3 { color: #282828; font-size: 31px; font-family: proxima-nova, Helvetica, Arial, sans-serif; font-weight: 400; line-height: 1.2; } .MuiTypography-h4 { color: #3f8ea6; font-size: 25px; font-family: proxima-nova, Helvetica, Arial, sans-serif; font-weight: 400; line-height: 1.2; } .MuiTypography-h5 { color: #282828; font-size: 20px; font-family: proxima-nova, Helvetica, Arial, sans-serif; font-weight: 400; line-height: 1.2; } .MuiTypography-h6 { color: #282828; font-size: 16px; font-family: proxima-nova, Helvetica, Arial, sans-serif; font-weight: bold; line-height: 1.2; text-transform: none; } .MuiTypography-subtitle1 { color: #292929; font-size: 1.1428571428571428rem; font-family: proxima-nova, Helvetica, Arial, sans-serif; font-weight: 400; line-height: 1.75; } .MuiTypography-subtitle2 { font-size: 1rem; font-family: proxima-nova, Helvetica, Arial, sans-serif; font-weight: 500; line-height: 1.57; } .MuiTypography-overline { font-size: 0.8571428571428571rem; font-family: proxima-nova, Helvetica, Arial, sans-serif; font-weight: 400; line-height: 2.66; text-transform: uppercase; } .MuiTypography-srOnly { width: 1px; height: 1px; overflow: hidden; position: absolute; } .MuiTypography-alignLeft { text-align: left; } .MuiTypography-alignCenter { text-align: center; } .MuiTypography-alignRight { text-align: right; } .MuiTypography-alignJustify { text-align: justify; } .MuiTypography-noWrap { overflow: hidden; white-space: nowrap; text-overflow: ellipsis; } .MuiTypography-gutterBottom { margin-bottom: 0.35em; } .MuiTypography-paragraph { margin-bottom: 24px; } .MuiTypography-colorInherit { color: inherit; } .MuiTypography-colorPrimary { color: #003366; } .MuiTypography-colorSecondary { color: #ed8b00; } .MuiTypography-colorTextPrimary { color: rgba(0, 0, 0, 0.87); } .MuiTypography-colorTextSecondary { color: rgba(0, 0, 0, 0.54); } .MuiTypography-colorError { color: #f44336; } .MuiTypography-displayInline { display: inline; } .MuiTypography-displayBlock { display: block; } .MuiCardActions-root { display: flex; padding: 8px; align-items: center; padding-left: 12px; padding-right: 12px; } .MuiCardActions-spacing > :not(:first-child) { margin-left: 8px; } .MuiButtonBase-root { color: inherit; border: 0; cursor: pointer; margin: 0; display: inline-flex; outline: 0; padding: 0; position: relative; align-items: center; user-select: none; border-radius: 0; vertical-align: middle; -moz-appearance: none; justify-content: center; text-decoration: none; background-color: transparent; -webkit-appearance: none; -webkit-tap-highlight-color: transparent; } .MuiButtonBase-root::-moz-focus-inner { border-style: none; } .MuiButtonBase-root.Mui-disabled { cursor: default; pointer-events: none; } @media print { .MuiButtonBase-root { color-adjust: exact; } } .MuiButtonBase-root-20 { color: inherit; border: 0; cursor: pointer; margin: 0; display: inline-flex; outline: 0; padding: 0; position: relative; align-items: center; user-select: none; border-radius: 0; vertical-align: middle; -moz-appearance: none; justify-content: center; text-decoration: none; background-color: transparent; -webkit-appearance: none; -webkit-tap-highlight-color: transparent; } .MuiButtonBase-root-20::-moz-focus-inner { border-style: none; } .MuiButtonBase-root-20.Mui-disabled { cursor: default; pointer-events: none; } @media print { .MuiButtonBase-root-20 { color-adjust: exact; } } .MuiButtonBase-root-159 { color: inherit; border: 0; cursor: pointer; margin: 0; display: inline-flex; outline: 0; padding: 0; position: relative; align-items: center; user-select: none; border-radius: 0; vertical-align: middle; -moz-appearance: none; justify-content: center; text-decoration: none; background-color: transparent; -webkit-appearance: none; -webkit-tap-highlight-color: transparent; } .MuiButtonBase-root-159::-moz-focus-inner { border-style: none; } .MuiButtonBase-root-159.Mui-disabled { cursor: default; pointer-events: none; } @media print { .MuiButtonBase-root-159 { color-adjust: exact; } } .MuiIconButton-root { flex: 0 0 auto; color: rgba(0, 0, 0, 0.54); padding: 12px; overflow: visible; font-size: 1.7142857142857142rem; text-align: center; transition: background-color 150ms cubic-bezier(0.4, 0, 0.2, 1) 0ms; border-radius: 50%; } .MuiIconButton-root:hover { background-color: rgba(0, 0, 0, 0.04); } .MuiIconButton-root.Mui-disabled { color: rgba(0, 0, 0, 0.26); background-color: transparent; } @media (hover: none) { .MuiIconButton-root:hover { background-color: transparent; } } .MuiIconButton-edgeStart { margin-left: -12px; } .MuiIconButton-sizeSmall.MuiIconButton-edgeStart { margin-left: -3px; } .MuiIconButton-edgeEnd { margin-right: -12px; } .MuiIconButton-sizeSmall.MuiIconButton-edgeEnd { margin-right: -3px; } .MuiIconButton-colorInherit { color: inherit; } .MuiIconButton-colorPrimary { color: #003366; } .MuiIconButton-colorPrimary:hover { background-color: rgba(0, 51, 102, 0.04); } @media (hover: none) { .MuiIconButton-colorPrimary:hover { background-color: transparent; } } .MuiIconButton-colorSecondary { color: #ed8b00; } .MuiIconButton-colorSecondary:hover { background-color: rgba(237, 139, 0, 0.04); } @media (hover: none) { .MuiIconButton-colorSecondary:hover { background-color: transparent; } } .MuiIconButton-sizeSmall { padding: 3px; font-size: 1.2857142857142856rem; } .MuiIconButton-label { width: 100%; display: flex; align-items: inherit; justify-content: inherit; } .MuiButton-root { color: rgba(0, 0, 0, 0.87); padding: 6px 16px; font-size: 16px; min-width: 64px; box-sizing: border-box; transition: background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms; font-family: proxima-nova, Helvetica, Arial, sans-serif; font-weight: 700; line-height: 1.75; border-radius: 0; text-transform: none; } .MuiButton-root:hover { text-decoration: none; background-color: rgba(0, 0, 0, 0.04); } .MuiButton-root.Mui-disabled { color: rgba(0, 0, 0, 0.26); } @media (hover: none) { .MuiButton-root:hover { background-color: transparent; } } .MuiButton-root:hover.Mui-disabled { background-color: transparent; } .MuiButton-label { width: 100%; display: inherit; align-items: inherit; justify-content: inherit; } .MuiButton-text { padding: 6px 8px; } .MuiButton-textPrimary { color: #003366; } .MuiButton-textPrimary:hover { background-color: rgba(0, 51, 102, 0.04); } @media (hover: none) { .MuiButton-textPrimary:hover { background-color: transparent; } } .MuiButton-textSecondary { color: #ed8b00; } .MuiButton-textSecondary:hover { background-color: rgba(237, 139, 0, 0.04); } @media (hover: none) { .MuiButton-textSecondary:hover { background-color: transparent; } } .MuiButton-outlined { border: 1px solid rgba(0, 0, 0, 0.23); padding: 6px 24px; line-height: 1.2; } .MuiButton-outlined.Mui-disabled { border: 1px solid rgba(0, 0, 0, 0.12); } .MuiButton-outlinedPrimary { color: #003366; border: 1px solid rgba(0, 51, 102, 0.5); } .MuiButton-outlinedPrimary:hover { border: 1px solid #003366; background-color: rgba(0, 51, 102, 0.04); } @media (hover: none) { .MuiButton-outlinedPrimary:hover { background-color: transparent; } } .MuiButton-outlinedSecondary { color: #ed8b00; border: 1px solid rgba(237, 139, 0, 0.5); } .MuiButton-outlinedSecondary:hover { border: 1px solid #ed8b00; background-color: rgba(237, 139, 0, 0.04); } .MuiButton-outlinedSecondary.Mui-disabled { border: 1px solid rgba(0, 0, 0, 0.26); } @media (hover: none) { .MuiButton-outlinedSecondary:hover { background-color: transparent; } } .MuiButton-contained { color: #fff; padding: 6px 24px; box-shadow: none; min-height: 35px; line-height: 1.2; border-radius: 0; background-color: #e0e0e0; } .MuiButton-contained:hover { box-shadow: 0px 2px 4px -1px rgba(0,0,0,0.2),0px 4px 5px 0px rgba(0,0,0,0.14),0px 1px 10px 0px rgba(0,0,0,0.12); background-color: #d5d5d5; } .MuiButton-contained.Mui-focusVisible { box-shadow: 0px 3px 5px -1px rgba(0,0,0,0.2),0px 6px 10px 0px rgba(0,0,0,0.14),0px 1px 18px 0px rgba(0,0,0,0.12); } .MuiButton-contained:active { box-shadow: 0px 5px 5px -3px rgba(0,0,0,0.2),0px 8px 10px 1px rgba(0,0,0,0.14),0px 3px 14px 2px rgba(0,0,0,0.12); } .MuiButton-contained.Mui-disabled { color: rgba(0, 0, 0, 0.26); box-shadow: none; background-color: rgba(0, 0, 0, 0.12); } .MuiButton-contained:focus { text-decoration: none; } @media (hover: none) { .MuiButton-contained:hover { box-shadow: 0 2px 4px rgba(0, 0, 0, 0.1); background-color: #e0e0e0; } } .MuiButton-contained:hover.Mui-disabled { background-color: rgba(0, 0, 0, 0.12); } .MuiButton-containedPrimary { color: #fff; background-color: #003366; } .MuiButton-containedPrimary:hover { color: #fff; background-color: #002753; } .MuiButton-containedPrimary:focus { color: #fff; } @media (hover: none) { .MuiButton-containedPrimary:hover { background-color: #003366; } } .MuiButton-containedSecondary { color: #fff; background-color: #ed8b00; } .MuiButton-containedSecondary:hover { color: #fff; background-color: #ffbf8d; } .MuiButton-containedSecondary:focus { color: #fff; } @media (hover: none) { .MuiButton-containedSecondary:hover { background-color: #ed8b00; } } .MuiButton-disableElevation { box-shadow: none; } .MuiButton-disableElevation:hover { box-shadow: none; } .MuiButton-disableElevation.Mui-focusVisible { box-shadow: none; } .MuiButton-disableElevation:active { box-shadow: none; } .MuiButton-disableElevation.Mui-disabled { box-shadow: none; } .MuiButton-colorInherit { color: inherit; border-color: currentColor; } .MuiButton-textSizeSmall { padding: 4px 5px; font-size: 0.9285714285714285rem; } .MuiButton-textSizeLarge { padding: 8px 11px; font-size: 1.0714285714285714rem; } .MuiButton-outlinedSizeSmall { padding: 3px 9px; font-size: 0.9285714285714285rem; } .MuiButton-outlinedSizeLarge { padding: 7px 21px; font-size: 1.0714285714285714rem; } .MuiButton-containedSizeSmall { padding: 4px 10px; font-size: 0.9285714285714285rem; } .MuiButton-containedSizeLarge { padding: 8px 22px; font-size: 1.0714285714285714rem; } .MuiButton-fullWidth { width: 100%; } .MuiButton-startIcon { display: inherit; margin-left: -4px; margin-right: 8px; } .MuiButton-startIcon.MuiButton-iconSizeSmall { margin-left: -2px; } .MuiButton-endIcon { display: inherit; margin-left: 8px; margin-right: -4px; } .MuiButton-endIcon.MuiButton-iconSizeSmall { margin-right: -2px; } .MuiButton-iconSizeSmall > *:first-child { font-size: 18px; } .MuiButton-iconSizeMedium > *:first-child { font-size: 20px; } .MuiButton-iconSizeLarge > *:first-child { font-size: 22px; } .MuiButton-root-132 { color: rgba(0, 0, 0, 0.87); padding: 6px 16px; font-size: 16px; min-width: 64px; box-sizing: border-box; transition: background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms; font-family: proxima-nova, Helvetica, Arial, sans-serif; font-weight: 700; line-height: 1.75; border-radius: 0; text-transform: none; } .MuiButton-root-132:hover { text-decoration: none; background-color: rgba(0, 0, 0, 0.04); } .MuiButton-root-132.Mui-disabled { color: rgba(0, 0, 0, 0.26); } @media (hover: none) { .MuiButton-root-132:hover { background-color: transparent; } } .MuiButton-root-132:hover.Mui-disabled { background-color: transparent; } .MuiButton-label-133 { width: 100%; display: inherit; align-items: inherit; justify-content: inherit; } .MuiButton-text-134 { padding: 6px 8px; } .MuiButton-textPrimary-135 { color: #003366; } .MuiButton-textPrimary-135:hover { background-color: rgba(0, 51, 102, 0.04); } @media (hover: none) { .MuiButton-textPrimary-135:hover { background-color: transparent; } } .MuiButton-textSecondary-136 { color: #ed8b00; } .MuiButton-textSecondary-136:hover { background-color: rgba(237, 139, 0, 0.04); } @media (hover: none) { .MuiButton-textSecondary-136:hover { background-color: transparent; } } .MuiButton-outlined-137 { border: 1px solid rgba(0, 0, 0, 0.23); padding: 6px 24px; line-height: 1.2; } .MuiButton-outlined-137.Mui-disabled { border: 1px solid rgba(0, 0, 0, 0.12); } .MuiButton-outlinedPrimary-138 { color: #003366; border: 1px solid rgba(0, 51, 102, 0.5); } .MuiButton-outlinedPrimary-138:hover { border: 1px solid #003366; background-color: rgba(0, 51, 102, 0.04); } @media (hover: none) { .MuiButton-outlinedPrimary-138:hover { background-color: transparent; } } .MuiButton-outlinedSecondary-139 { color: #ed8b00; border: 1px solid rgba(237, 139, 0, 0.5); } 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Business Profile

State Farm Insurance Company logo

Business Profile

State Farm Insurance Company

Insurance Companies

Business Profile

State Farm Insurance Company

Contact Information

1 State Farm Plz

Bloomington, IL 61701-4300

BBB Rating & Accreditation

Years in Business: 98

Customer Reviews are not used in the calculation of BBB Rating

Overview of BBB Rating

Customer Reviews

Average of 212 Customer Reviews

Customer Complaints

1,362 complaints closed in last 3 years

451 complaints closed in last 12 months

BBB Rating & Accreditation

Years in Business: 98

Customer Reviews are not used in the calculation of BBB Rating

Overview of BBB Rating

Products & Services

This company offers Multi-line insurance services.

Business Details

Headquarters
1 State Farm Plz, Bloomington, IL 61701-4300

BBB File Opened: 1/1/1931
Years in Business: 98
Business Started: 7/7/1922
Business Started Locally: 6/7/1922
Type of Entity: Corporation
Alternate Business Name
  • State Farm Mutual Automobile Insurance Comp.
  • State Farm Fire and Casualty Company
  • State Farm General Insurance Company
  • State Farm Life Insurance Company
  • State Farm life and Accident Assurance Comp.
  • State Farm Financial Services, F.S.B.
  • State Farm Funding Corp.
  • State Farm VP Management Corp.
  • State Farm International Services
  • State Farm Mutual Fund Trust
  • State Farm Associates’ Fund Trust
  • State Farm Variable Product Trust
  • Insurance Placement Services
Business Management
  • Mr. Jairon L. Wills, Supervisor, Customer Service
  • Mr. Mike Smith, President/CEO-Banking
  • Mr. Edward Rust Jr., Chairman/CEO
  • Ms. Kimberly Adams, Team Manager
  • Mr. David Colucci, Team Manager
  • Mr. Scott Shaw, Team Manager
  • Mr. A Don Smith, Section Manager
  • Ms. Cathy Thorpe, Executive Customer Service Supervisor
  • Executive Customer Service
  • Mr. Marcos Mendez, Executive Customer Service Supervisor
Contact Information

    Principal

  • Ms. Cathy Thorpe, Executive Customer Service Supervisor

    Customer Contact

  • Mr. Marcos Mendez, Executive Customer Service Supervisor
Additional Contact Information

Customer Complaints

1,362 Customer Complaints

Most Recent Customer Complaint

Complaint Type: Problems with Product/Service

anonymous user

01/02/2021

a claim was started on my insurance. I have a rental car on my insurance and needed a car. I rented a car from ********** Rent a car per StateFarm’s direction. The vehicle had a low tire, I added air, it went flat, ********** told me to take it to a shop. I don’t have time to repair *********** inventory and took it back. They did not have another vehicle for me to rent. Since it was the week between Christmas and New Years’. I have had a rental Vehicle in my yard for a week, with a flat tire, that cannot be driven.I called Statefarm and told them how displeased I was. I talked to **** ***** in the claims department. This took over two hours of calling and getting lost in StateFarms Automated System. I kept trying to call my agent, ***** ****, to get some real customer service, but his phone system just put me in the automated system. I finally got through to **** ***** and he found a vehicle at ***** In ************ Illinois. That is about a 40-minute drive for me and it was in a snow storm. When I got there, they said they had no vehicle for rent. By this time all the other rental companies were closed according to Statefarm. I have not had a vehicle since the accident on December 24th. I pay for vehicle rental and statefarm is not delivering that. Yet I have many hours on the phone and many more hours driving to places that are closed or do not have vehicles to rent. When the claim was started, Statefarm said they would take care of everything. They would pay the rental company and repair the garage directly. I felt this would be a low stress deal and my money for insurance was well spent. It has been everything but. Statefarm has cause stress and saved none. The jeep is still in my yard, now full of water. The repair shop has never contacted me. I don’t have a rental vehicle. I don’t have the means to get one for two days because of the weekend. No one said in the contract that I may not get a rental vehicle because of it being a weekend. The accident was almost two weeks ago. Again, no one has called from the repair shop. No one has paid attention to my rental vehicle and lied to me when they did. I have driven in a snowstorm per Statefarm direction, to get a rental vehicle that was not even available. When I talk to someone in the claim department, after jumping through countless hoops in the automated system, they treat me like I am stupid for expecting anything out of them beyond what a minimum wage employee would provide.…

Customer Reviews

212 Customer Reviews

Most Recent Customer Review

anonymous user

Terrible. Worst experience I’ve had in a while. I will be getting different insurance as soon as I can. Customer service=terrible. Customer communication=terrible and frankly unfair. They told me I’m covered for commercial liability, and then drop me without even a call, and I see that as disrespectful. Lastly, they send me a bill after two weeks while I’m on vacation, only for it to be due before I return. All I received was an email stating I was past due(after two weeks!!). State Farm must not want any business.

Products & Services

This company offers Multi-line insurance services.

Business Details

Headquarters
1 State Farm Plz, Bloomington, IL 61701-4300

BBB File Opened: 1/1/1931
Years in Business: 98
Business Started: 7/7/1922
Business Started Locally: 6/7/1922
Type of Entity: Corporation
Alternate Business Name
  • State Farm Mutual Automobile Insurance Comp.
  • State Farm Fire and Casualty Company
  • State Farm General Insurance Company
  • State Farm Life Insurance Company
  • State Farm life and Accident Assurance Comp.
  • State Farm Financial Services, F.S.B.
  • State Farm Funding Corp.
  • State Farm VP Management Corp.
  • State Farm International Services
  • State Farm Mutual Fund Trust
  • State Farm Associates’ Fund Trust
  • State Farm Variable Product Trust
  • Insurance Placement Services
Business Management
  • Mr. Jairon L. Wills, Supervisor, Customer Service
  • Mr. Mike Smith, President/CEO-Banking
  • Mr. Edward Rust Jr., Chairman/CEO
  • Ms. Kimberly Adams, Team Manager
  • Mr. David Colucci, Team Manager
  • Mr. Scott Shaw, Team Manager
  • Mr. A Don Smith, Section Manager
  • Ms. Cathy Thorpe, Executive Customer Service Supervisor
  • Executive Customer Service
  • Mr. Marcos Mendez, Executive Customer Service Supervisor
Contact Information

    Principal

  • Ms. Cathy Thorpe, Executive Customer Service Supervisor

    Customer Contact

  • Mr. Marcos Mendez, Executive Customer Service Supervisor
Additional Contact Information

Local BBB

BBB of Central Illinois

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company’s size and volume of transactions, and understand that the nature of complaints and a firm’s responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company’s size and volume of transactions, and understand that the nature of complaints and a firm’s responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business.

BBB

© 2021, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License.

Re: BBB Case Number: ********

To Whom It May Concern:

Thank you for the opportunity to reply to your correspondence dated January 4, 2021. While we
cannot share specific details in this public response, our Claims Department contacted the
complainant on January 7, 2021, to address his concerns. We have reached a satisfactory
resolution. Our position is firm, but we will review and consider any new information if
presented.

Sincerely,

State Farm Mutual Automobile Insurance Company

Providing Insurance and Financial Services Home Office, Bloomington, IL”,”date”:{“day”:”13″,”month”:”01″,”year”:”2021″},”isBusiness”:true,”isCustomer”:false,”isBureau”:false,”initials”:”FB”,”avatarColor”:”#00965e”},{“id”:”0_1″,”title”:”Customer Response”,”text”:” I am rejecting this response because: There is no resolution. I still do not have a rental vehicle or an estimate on my jeep.  I stated I would not do business with ***** autobody or ********** rental car.  Yet state farm will not let me choose other firms from the app.  I am told to call into my claims  specialist.  When I do, we talk in circles and nothing gets accomplished.  I would like to take my vehicle to ******** in ***** and I need a rental car from anywhere but enterprise. Nothing has been addressed and there was no resolution  

“,”date”:{“day”:”13″,”month”:”01″,”year”:”2021″},”isBusiness”:false,”isCustomer”:true,”isBureau”:false,”initials”:”FB”,”avatarColor”:”#00965e”},{“id”:”0_2″,”title”:” Response”,”text”:”

January 21, 2021 State Farm Insurance Companies
P.O. Box 2320
Bloomington, IL 61702-2320

Better Business Bureau
8100 N University
Peoria, IL 61615

Re: BBB Case Number: ********

To Whom It May Concern:

Thank you for the opportunity to reply to your correspondence dated January 15, 2021. While
we cannot share specific details in this public response, our Claims Department contacted the
complainant on January 18, 2021, to address his concerns. Our position is firm; however we will
review and consider any new information if presented.

Sincerely,

Property Claims Department
(855) 661-1349
State Farm Mutual Automobile Insurance Company

Providing Insurance and Financial Services Home Office, Bloomington, IL”,”date”:{“day”:”25″,”month”:”01″,”year”:”2021″},”isBusiness”:true,”isCustomer”:false,”isBureau”:false,”initials”:”FB”,”avatarColor”:”#00965e”}],”hasExtendedText”:true,”initials”:”FB”,”date”:{“day”:”02″,”month”:”01″,”year”:”2021″},”text”:”a claim was started on my insurance. I have a rental car on my insurance and needed a car. I rented a car from ********** Rent a car per StateFarm’s direction. The vehicle had a low tire, I added air, it went flat, ********** told me to take it to a shop. I don’t have time to repair *********** inventory and took it back. They did not have another vehicle for me to rent. Since it was the week between Christmas and New Years’. I have had a rental Vehicle in my yard for a week, with a flat tire, that cannot be driven.I called Statefarm and told them how displeased I was. I talked to **** ***** in the claims department. This took over two hours of calling and getting lost in StateFarms Automated System. I kept trying to call my agent, ***** ****, to get some real customer service, but his phone system just put me in the automated system. I finally got through to **** ***** and he found a vehicle at ***** In ************ Illinois. That is about a 40-minute drive for me and it was in a snow storm. When I got there, they said they had no vehicle for rent. By this time all the other rental companies were closed according to Statefarm. I have not had a vehicle since the accident on December 24th. I pay for vehicle rental and statefarm is not delivering that. Yet I have many hours on the phone and many more hours driving to places that are closed or do not have vehicles to rent. When the claim was started, Statefarm said they would take care of everything. They would pay the rental company and repair the garage directly. I felt this would be a low stress deal and my money for insurance was well spent. It has been everything but. Statefarm has cause stress and saved none. The jeep is still in my yard, now full of water. The repair shop has never contacted me. I don’t have a rental vehicle. I don’t have the means to get one for two days because of the weekend. No one said in the contract that I may not get a rental vehicle because of it being a weekend. The accident was almost two weeks ago. Again, no one has called from the repair shop. No one has paid attention to my rental vehicle and lied to me when they did. I have driven in a snowstorm per Statefarm direction, to get a rental vehicle that was not even available. When I talk to someone in the claim department, after jumping through countless hoops in the automated system, they treat me like I am stupid for expecting anything out of them beyond what a minimum wage employee would provide.”,”businessResponseDate”:null,”businessResponseText”:null,”avatarColor”:”#00965e”}],”selectedFilter”:null,”businessId”:”6000391″,”bbbId”:”0724″,”numFound”:1362,”page”:1,”pageSize”:1,”totalPages”:1362,”sort”:”DetailsAvailable desc, dateSubmitted desc”,”complaintTypes”:[{“label”:”Advertising/Sales”,”name”:”Advertising/Sales Issues”,”count”:58},{“label”:”Billing/Collections”,”name”:”Billing/Collection Issues”,”count”:394},{“label”:”Delivery Issues”,”name”:”Delivery Issues”,”count”:11},{“label”:”Guarantee/Warranty”,”name”:”Guarantee/Warranty Issues”,”count”:3},{“label”:”Problem with a Product or Service”,”name”:”Problems with Product/Service”,”count”:896},{“label”:”Totals”,”name”:”All”,”count”:1362}],”filters”:null,”complaintFilterSortInfo”:null},”customerReviews”:{“items”:[{“reviewStarRating”:1,”displayName”:”Stewart W”,”customerResponseText”:null,”businessRebuttalDate”:null,”businessRebuttalText”:null,”customerResponseDate”:null,”id”:0,”extendedText”:[],”hasExtendedText”:false,”initials”:”SW”,”date”:{“day”:”18″,”month”:”03″,”year”:”2021″},”text”:”Terrible. Worst experience I’ve had in a while. I will be getting different insurance as soon as I can. Customer service=terrible. Customer communication=terrible and frankly unfair. They told me I’m covered for commercial liability, and then drop me without even a call, and I see that as disrespectful. Lastly, they send me a bill after two weeks while I’m on vacation, only for it to be due before I return. All I received was an email stating I was past due(after two weeks!!). State Farm must not want any business. “,”businessResponseDate”:null,”businessResponseText”:null,”avatarColor”:”#40839A”}],”businessId”:”6000391″,”bbbId”:”0724″,”numFound”:212,”page”:1,”pageSize”:1,”totalPages”:212,”sort”:”reviewDate desc”},”useUnifiedComplaintForm”:true,”complaintQualificationQuestions”:[{“qualificationHtml”:”

BBB does not handle employer/employee disputes. Please contact your state’s labor department.”,”question”:”Is this an employee/employer complaint?”},{“qualificationHtml”:”

BBB does not handle discrimination complaints, please contact your state’s Attorney General’s office.”,”question”:”Is this a discrimination or civil rights complaint?”},{“qualificationHtml”:”

BBB does not handle complaints regarding criminal acts. Please contact your local police department.”,”question”:”Does your complaint seek a criminal penalty?”},{“qualificationHtml”:”

BBB does not handle complaints currently in litigation. We encourage you to file a customer review by clicking here.”,”question”:”Has this complaint been filed in court?”},{“qualificationHtml”:”

BBB does not handle business to business complaints for collection purposes. We suggest you try small claims court or contact an attorney.”,”question”:”Are you a business attempting to collect money from another business?”}]}};]]>



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